So if you buy these, plan on the upfront cost, but also a $35-$55 yearly subscription fee if you want insoles without holes in them and without worn rubber in the heel.
I'm writing this review as a warning to consumers, because I do not feel the "warranty" was properly represented to me. My doctor encouraged me to get some orthotics because I had been having foot problems, and this is the company that he uses. He told me that they would last for "5-10 years," and since I'm active I thought it'd be closer to 5 years, which was okay but not great since they were $400.00.
Great company and great new website update! We have used the lab for years and they make a fantastic product.
One year, eight months, and sixteen days later, the attached pictures are what they look like. The first hole in the big toe appeared at less than a year. When I contacted Integrated Orthotic Lab, they told me that they only warrant the plastic shell for cracks for 5-10 years; the cover can be refurbished or redone (I believe my doctor said it was $35-$55, but I can't recall).
The reason I gave two stars instead of one, is that they did help for the first year or so; although I don't find them as effective now. I'll be looking for a new company next time I purchase.
Integrated Orthotic Lab is a US Shoe Store based in Brownsburg, Indiana. Integrated Orthotic Lab is located at 1630 E Northfield Dr # 400, Brownsburg, IN 46112, USA.
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